Terms and Conditions

Terms and Conditions

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In these Terms and Conditions ‘we, our, us’ refers to ‘New Home Snagging Ltd’.

New Homes Snagging Ltd website

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Acceptance of terms

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By accessing the content of www.snagyourhome.co.uk (‘the website’) you agree to be bound by the terms and conditions set out herein and you accept our privacy policy available at www.snagyourhome.co.uk. If you object to any of the terms and conditions set out in this agreement you should not use any of the services on the website. You agree that you shall not use the website for illegal purposes and will respect all applicable laws and regulations. You agree not to use the website in a way that may impair the performance, corrupt the content, or otherwise reduce the overall functionality of the website. You also agree not to compromise the security of the website or attempt to gain access to secured areas or sensitive information. You agree to be fully responsible for any claim, expense, liability, losses, costs including legal fees incurred by us arising from any infringement of the terms and conditions set out in this agreement.

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Modification

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New Home Snagging Ltd reserve the right to change any part of this agreement without notice and your use of the website will be deemed as acceptance of this agreement. We advise users to regularly check the Terms and Conditions of this agreement. New Home Snagging Ltd have complete discretion to modify or remove any part of this site without warning or liability arising from such action.

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Limitation of liability

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New Home Snagging Ltd will under no circumstance be liable for indirect, special, or consequential damages including any loss of business, revenue, profits, or data in relation to your use of this website.

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Copyright

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All intellectual property of New Home Snagging Ltd such as trademarks, trade names, patents, logos, registered designs, and any other automatic intellectual property rights derived from the aesthetics or functionality of the website or any of our social media platforms remain the property of New Home Snagging Ltd. By using the website or viewing our content on social media, you agree to respect the intellectual property rights of New Home Snagging Ltd and will refrain from copying, downloading, transmitting, reproducing, printing, or exploiting for commercial purpose any material contained within the website.

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Disclaimers

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The information is provided on the understanding that the website is not engaged in rendering advice and should not be wholly relied upon when making any related decision. The information contained with the website is provided on an ‘as is’ basis with no warranties expressed or otherwise implied relating to the accuracy, fitness for purpose, compatibility or security of any components of the website. We do not guarantee uninterrupted availability of the website and cannot provide any representation that using the website will be error free.

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Third parties

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The website may contain hyperlinks to websites operated by other parties. We do not control such websites and we take no responsibility for, and will not incur any liability in respect of, their content. Our inclusion of hyperlinks to such websites does not imply any endorsement of views, statements or information contained in such websites.

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Severance

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If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck out and the remaining provisions shall remain in force.

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Introduction

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The New Home Snagging Ltd inspector will advise the client by means of a written report as to his or her experienced opinion of the visible standard of condition of the property at the time of inspection. (No guarantee can be given or offered after this date as others may have access to the property post inspection).

Photographs and video footage will be taken on site by the New Home Snagging Ltd inspector as part of the snagging survey for reference and use by the inspector when producing the survey report. By confirming acceptance of these Terms & Condition’s the customer gives permission for the New Home Snagging Ltd inspector to record video footage and take digital photographs during the survey of their property.

Any areas not inspected for any reason will be identified within the report, these may be, but are not limited to areas such as TV or telecoms which are not available or connected at the time of inspection.

All external features are viewed from vantage points at ground level only and therefore, we are unable to report on the condition of elements that cannot be clearly viewed without any aid from ground level. We may use our drones to inspect areas that are not clearly visible from ground level but there use is at the discretion of the inspector and providing weather conditions are suitable.

Content

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The New Home Snagging Ltd inspector will report upon the main aspects of the property to an accepted benchmark quality standard, normally the warranty providers standards such as the  NHBC, Premier Guarantee or LABC for example. The property will be inspected both internally and externally, referring to individual warranty provider technical standards where applicable/necessary, building regulations and on occasion making recommendations for improvement. Other warranty company standards may and will differ from the standards of the previously mentioned warranty providers and clients who hold such warranties should seek advice from New Home Snagging Ltd and the onsite inspector as to the differences between such warranties.

Where applicable, recommendations to the gardens, boundaries and any potential environmental impacts may be considered and comments/questions raised of the builder within the report, in addition to any potential for further investigation by others arising from the inspection will be identified.

New Home Snagging Ltd will aim to deliver the report via email within 48 hours of the inspection date, in normal circumstances, and during working weekdays only (excludes weekends and public holidays). New Home Snagging Ltd do not offer paper copies of our reports.

New Home Snagging Ltd offer a building inspection / snagging service. We aim to ensure we identify every defect in your property, however this may not always be possible due to; accessibility/visibility in or out of your house, human error, or any similar reasons. New Home Snagging Ltd inspectors accept no liability for any defect/issues missed or mis-represented.

New Home Snagging Ltd inspectors are not qualified to test or certify gas or electrical installations. As part of our survey our inspector will check with the homeowner to ensure they have been issued with test and commissioning certification for gas and electrical installations as part of the property purchase. We will conduct a visual inspection of services, fixtures and fittings and record any concerns in our report however we accept no liability for the functionality, suitability or safety of the services installed.

Drone Survey and Thermal Imaging

The safe use and suitability of use of this equipment will be determined on the day of the survey as weather is detriment to the safe use and accuracy. It is the inspectors sole discretion as to whether or not the equipment can be used. If it is deemed unsuitable we will re-visit the property at a later date to carry out these surveys free of charge. The use of this equipment has no value and therefore the customer is not entitled to a discount should they choose to opt out of these surveys.

For GDPR reasons no drone footage will be released unless an issue is discovered, in which case, only this portion of footage will be released

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Fee Payment and Booking

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The client will pay the advertised deposit fee, if requested, at time of booking with the outstanding balance being paid prior to issue of the snagging report. Until such time as all the information required to book a date has been supplied (found under 'the inspection' section of this website) and if requested, the deposit paid, your inspection will not be booked. Once New Home Snagging Ltd has all the information requested and the deposit has been paid, you will receive a message confirming the booking. Until final confirmation is received no inspection date has been booked or fixed.

Where the New Home Snagging Ltd inspector is unable to gain entry, refused entry by the site or is asked to leave the premises at any point during the inspection, 50% of the inspection fee will be due (to recover some of our costs). It is the client’s responsibility to ensure that access arrangements are confirmed.

Fee Payment (cancellation policy)

Should clients wish to cancel the inspection they can do so at any time, for any reason, there is no cancellation fee so long as the client has confirmed the cancellation via email no later than 72 hours prior to inspection date/time. Should you cancel anytime after the 72 hour window you will be liable to pay 50% of the inspection fee.

Complaints Procedure

Customer satisfaction is our number 1 priority, however, from time to time things may not always go to plan or you may feel the report is not complete. If this is the case please note that we operate a strict complaints procedure, this is to make it fair for both parties and to ensure we can resolve any issues or concerns you may have quickly and efficiently. more often than not issues or complaints are resolved with the use of our free ongoing support.

In the first instance any complaints should be logged via e-mail to jamie@newhomesnaggingltd.co.uk

We aim to respond and fully deal with your complaint within 7 days. As a small business and many customers it is important you follow the complaints procedure above, failure to do this in the first instance will mean we cannot consider your complaint, nor the best course of action to resolve this.

The consumer rights act 2015 offers you protection in the event that you are not satisfied with the service provided, however, in turn it allows us the opportunity to put things right if possible. on this basis no refunds or discounts will be considered unless you have followed the correct complaints procedure.

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Scope of the inspection

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A visual survey of the property to check the quality of workmanship against applicable standards. It covers both the interior and the exterior of the property as well as garden, driveway, and garage (as applicable). Areas not inspected, for whatever reason, are indicated in the report. New Home Snagging Ltd cannot guarantee that these areas are free from defects.

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Force majeure

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The New Home Snagging Ltd inspector(s) will endeavour to arrive at the property at the designated time agreed, however New Home Snagging Ltd shall not be held liable for being later than this due to traffic or other unforeseen circumstances deemed to be out with our control.

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Health and Safety

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The New Build Snagging Ltd inspectors are responsible for their own health and safety while at the property. They will not lift or move any items that could cause them or others harm or inflict damage to the property. If at any point during the inspection an inspector has concerns over their safety they can, at their discretion and after explaining their concerns to the client, abort the inspection.

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